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About Koi Waterlife
Koi Waterlife was founded in 1992 and was based on the principle of selling Japanese Koi the Japanese way.
By this we mean not just selling Koi but building relationships with our customers to give our business longevity. This is the way of the Japanese Koi industry. The Nishikigoi industry is based on relationships, as are most businesses in Japan.
It was with this in mind that we decided to try and deal with breeders on a one-to-one basis from the beginning and now over 20 years later these relationships have turned from business to friendship.
We felt it would be refreshing to bring this Japanese philosophy to the UK and after more than a decade of supplying high quality Koi, it was obviously the right decision. Not only has this helped us provide our customers with unrivalled attention to detail and fantastic Koi, it also gave us exclusive access to some of the finest Koi available. We visit Japan three or four times a year and journey far and wide in search of true high quality Koi. We start our search in the south in Hiroshima and Nagoya then travelling to Isawa and finally Niigata. By travelling so extensively and taking in many farms, including such famous names as Oishi, Omosako,Momotaro, Murayama, Sakuma, Sakai, Miyatora and Dainichi, we gain access to many Koi that would otherwise never have been seen.
Once the Koi arrive at our premises they are fully rested until they are in perfect condition, ready for their final journey to the customers pond. We visit Japan so frequently not only to enable us to select the best high quality Koi, but also to ensure that the Koi are in perfect health before they are sent to the UK.
We have now sold Koi to many people around the world (including Japanese breeders) and it is from them that we have gained all our knowledge and as Sunichi Ogawa said to us a long time ago ‘the more I teach you the better the koi you buy and therefore the more I sell’ From the only man to have won the All Japan Koi Show Twice with the same Koi, there must be some truth in what he says.
Drew Simons
Delivery & Returns
Buying online means that while you save on the cost, you will have to have the item delivered. However, with Koi Waterlife, we strive to get you the item you purchased as soon as possible. Each purchase from our website is bound by the following terms and clauses:
1. Items in stock will be dispatched the day following order and standard delivery is 2/3 days
2. Any claim based on any defect in quality or condition of the products must be notified to us within 3 days of delivery.
3. Risk of damage to or loss of the product shall pass to you at the time of delivery.
4. If no delivery address is specified consignments will automatically be sent to the billing address.
5. Very occasionally items will be out of stock, in such cases you will be informed and given the choice of waiting or cancelling your order
6. Standard delivery does not apply to Highlands and Islands, please Contact Us for a delivery quotation.
Terms and conditions
Delivery
Delivery Schedule Items in stock will be dispatched within 3-7 working days. Orders are sent by courier. When you provide an e-mail with your online order, this will enable us to advise when the order has been shipped, and to provide the consignment number, if available for you to track your parcel.
Deliveries will be made on Monday-Friday, items despatched on Friday will be delivered the following Monday. Please provide a delivery address where somebody will be able to sign for the order.
Back Orders If any item is out of stock, we will contact you to advise expected delivery times. If the length of time is unacceptable, the order may be cancelled or amended at your discretion. Products confirm the EN and British Standards. Dimensions, wattages and colour finishes are given as a guide only to assist the customer and therefore do not constitute a legally binding contract.
International Delivery
Please contact us for international delivery.
Returns Policy
To return goods please contact customer service. All products carry a 14 day no quibble money back guarantee. The fixture can not have been installed or modified in any way and must be returned in its original packaging complete with lamps. Any damages must be reported within 48 hours. Damaged goods will be collected by our carrier at our expense. Any items to be returned due to unsuitability must be returned at the expense of the customer by registered means.
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Privacy and Cookies Policy
Koi Waterlife Centre knows that you care how information about you is used and shared, and we appreciate your trust and wnat you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting Koi Waterlife Centre, you are accepting the practices described in this Privacy Notice.
What Personal Information About Customers Does Koi Waterlife Centre Gather?
The information we learn from customers helps us personalise and continually improve your shopping experience at Koi Waterlife Centre. Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.
Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.
E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.
What About Cookies?
Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Cart between visits.
Does Koi Waterlife Centre Share the Information It Receives?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We do not store your credit card details on our database.
Order payments are processed directly with our card processing service during order processing. We do not store any of your credit card information. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.
Which Information Can I Access ?
Koi Waterlife Centre gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.
Conditions of Use, Notices, and Revisions
If you choose to visit Koi Waterlife Centre, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the country. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link on the side menu, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information You Give Us
You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Koi Waterlife Centre. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.
Automatic Information
For security purposes Koi Waterlife Centre sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.
Questions
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link on the top menu. Or you can email us at: sales@koi-waterlife-centre.com
